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eDelivery uses the information it collects for purposes including:
eDelivery uses the information we collect to provide, personalize, maintain and improve our products and services. This includes using the information to:
eDelivery uses the information we collect (including recordings of customer support calls after notice to you and with your consent) to assist you when you contact our customer support services, including to:
We may use the information we collect for testing, research, analysis and product development. This allows us to improve and enhance the safety and security of our services, develop new features and products, and facilitate insurance and finance solutions in connection with our services.
eDelivery uses the information we collect to enable communications between our users. For example, a driver partner may text or call a sender to confirm a pickup location.
eDelivery may use the information we collect to communicate with you about products, services, promotions, studies, surveys, news, updates and events. eDelivery may also use the information to promote and process contests and sweepstakes, fulfil any related awards, and serve you relevant ads and content about our services and those of our business partners.
We may use the information we collect to investigate or address claims or disputes relating to your use of eDelivery services, or as otherwise allowed by applicable law.
eDelivery may share the information we collect:
1. With other users
If you are a driver, we may share information with the sender including your name; your vehicle make, model, color, license plate, and vehicle photo; your location; your average rating provided by senders; and contact information (depending upon applicable laws). If you choose to complete a driver profile, we may also share any information associated with that profile, including information that you submit and compliments that past senders have submitted about you.
2. At your request
This includes sharing your information with:
3. With the general public when you submit content to a public forum
We love hearing from our users — including through public forums such as eDelivery blogs, social media, and certain features on our network. When you communicate with us through those channels, your communications may be viewable by the public.
4. With the owner of eDelivery accounts that you may use
If you use a profile associated with another party we may share your trip information with the owner of that profile. This occurs, for example, if you are:
5. With eDelivery subsidiaries and affiliates
We share information with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf.
6. With eDelivery service providers and business partners
eDelivery may provide information to its vendors, consultants, marketing partners, research firms, and other service providers or business partners. For example, eDelivery may provide information to such parties to help facilitate insurance coverage, to conduct surveys on our behalf, and to process payments for our services.
7. For legal reasons or in the event of a dispute
eDelivery may share your information if we believe it is required by applicable law, regulation, operating agreement, legal process or governmental request.
8. With your consent
eDelivery may share your information other than as described in this policy if we notify you and you consent to the sharing.
eDelivery retains your information while your account remains active, unless you ask us to delete your information or your account. Subject to the exceptions described below, eDelivery deletes or anonymizes your information upon request.
Subject to applicable law, eDelivery may retain information after account deletion: